Questions
Our Passion
A More
Flawless You
♡
Frequently asked
Questions
Real answers. A more confident you.
We’re here to make your experience easy and stress-free.
Find answers to our most common questions below —
and if you still need help, our team is always here for you!
Choosing Your
Treatment
Not sure what to book? Learn about your options and how we help you choose the right treatment for your goals.
Choosing Your Treatment
What should a first-time client book?
We offer consultations to help you choose treatments that fit your goals. For many first-time clients, our team may recommend lymphatic drainage as a starting point. From there, we can discuss options such as fat reduction, skin tightening, body contouring, or cellulite-focused treatments.
Not sure where to start? Explore our treatment guide or contact our team before booking.
Can you customize my treatment plan?
Yes. We customize treatment plans, packages, and memberships around your body, goals, needs, and schedule. Our team can help you choose a single service or a combination of treatments.
Do I need to have surgery to come here?
No. You do not need to be preparing for or recovering from surgery to visit us. Our non-invasive services are available for a range of body types and goals.
Preparing for
Your Session
What to wear and how to prepare — helpful tips before your session.
Preparing for Your Session
What should I wear or bring?
Wear comfortable, loose-fitting clothing. We provide disposable bras and underwear, robes, and slippers during your session. Your specialist will let you know if you need anything specific for your treatment.
Can I eat before or after my treatment?
We recommend avoiding food for about 90 minutes before your session for comfort during treatment. Afterward, have a light, healthy meal.
How should I hydrate?
Drink plenty of water in the hours before and after your treatment.
Can I work out before or after my session?
You can generally work out before or after most treatments. If your session includes muscle-building technology, ask your specialist about the recommended workout timing.
Do I need compression garments?
Compression may be recommended depending on your treatment and individual goals. Your specialist will let you know whether it is appropriate for your session.
Results &
Treatment Frequency
What to expect, how often to come, and how we create a plan tailored to you.
Results & Treatment Frequency
What results can I realistically expect?
Results vary from person to person. Most of our services are non-invasive and non-surgical. We focus on honest expectations and a realistic, sustainable plan tailored to your body and goals.
Consistency and healthy habits between appointments are part of your treatment journey; we do not promise identical outcomes for every client.
How often should I come in?
Your specialist will recommend treatment frequency based on your chosen services, needs, goals, and schedule. During your visit, we can also discuss how to support and maintain your results between appointments.
Pre & Post-Operative
Care
Appointment timing, surgeon guidelines, and how we support your recovery.
Pre & Post-Operative Care
When can I start post-operative care?
Timing depends on your procedure, your surgeon’s guidelines, and your stage of recovery. Contact our team before booking so we can discuss which service and appointment timing may be appropriate. Follow any instructions from your surgical team.
How do you work with my surgeon’s instructions?
We align your care with the pre- and post-operative recommendations your surgeon provides. We are also happy to communicate with your surgeon or surgical team, even if they are not currently a partner provider.
For help choosing an appointment, contact our team or explore post-operative care.
Booking Policies
Booking, pricing, cancellations, and no-shows — everything you need to know.
Booking Policies
How do I book or reschedule?
Use our Vagaro booking page to book or reschedule, or reach out to your technician or any team member for help. You can also call (951) 310-2090.
Do I need to pay a booking deposit?
New clients must pay a booking deposit, which is applied toward their first service. Deposits may also be required for clients who are not members or on a prepaid package.
What is your cancellation or rescheduling policy?
Please give at least 48 hours’ notice. Changes made with less than 48 hours’ notice may result in a cancellation fee or loss of the scheduled session. This policy applies to members and non-members.
What if I am running late or miss my appointment?
If you expect to be more than 15 minutes late, contact us as soon as possible. There may not be enough time to complete your treatment, and the appointment may need to be rescheduled or may be subject to a fee or loss of the session.
No-shows without communication may also result in a cancellation fee or loss of the scheduled session. If an emergency comes up, please let our team know as soon as you can.
Where can I see prices and appointment lengths?
Check the current service menu on our Vagaro booking page. We offer options for different budgets and goals, and our team can help customize a plan if you do not see what you are looking for.
Memberships
Learn about our memberships and the benefits that come with being a member.
Memberships
What is included in Flawless Flex?
$99 per month with a 6-month commitment.
- $99 banked monthly toward future treatments
- 10% off retail · 15% off packages
- 25% off treatments · 10% off massage
- Member-only wellness events
- One complimentary infrared sauna + red light duo
- Joining bonus: Red Light Therapy session
- 7-month bonus: Lymphatic Drainage Detox
What is included in The Cleanse?
$115 per month with a 3-month commitment.
- One full-body lymphatic drainage treatment monthly
- 10% off retail · 15% off packages
- 25% off treatments · 10% off massage
- Member-only wellness events
- One complimentary infrared sauna + red light duo
- Joining bonus: Sauna Blanket Detox
- 4-month bonus: 30-minute body treatment
What is included in The Shape?
$275 per month with a 3-month commitment.
- Two customized body treatments monthly for body contouring and lymphatic drainage
- Unlimited infrared sauna + red light therapy
- 10% off retail · 20% off packages
- 30% off treatments · 10% off massage
- Member-only wellness events
- Joining bonus: 30-minute Muscle Sculpt
- 4-month bonus: Colombian Curve lymphatic drainage
What is included in The Transform?
$350 per month with a 3-month commitment.
- Three customized body treatments monthly
- Unlimited infrared sauna, red light therapy
- 10% off retail · 25% off packages
- 35% off treatments · 10% off massage
- Member-only wellness events
- Monthly Flawless fitness studio access
- Access to all non-invasive body contouring treatment options
- Joining bonus: ICE Sculpting & Metal Therapy Combo
- 5-month bonus: I Want It All Facial
Do unused membership treatments roll over?
Paid treatments may roll over if you miss or reschedule an appointment. We recommend using treatments consistently as scheduled. Membership billing continues on your scheduled charge date even if you do not use your services.
When do purchased treatments expire?
All purchased treatments expire one year from their original purchase date.
What is the membership commitment?
Flawless Flex requires a six-month commitment. The Cleanse, The Shape, and The Transform require a three-month commitment. Contact our team if you need help choosing a membership or understanding your treatment plan.
Can I cancel my membership?
After completing your initial commitment, you can cancel directly through the Flawless Rewards app.
Unused purchased treatments remain available after cancellation, subject to their one-year expiration from the original purchase date. Unused Flawless Flex banked funds remain on your account until used.
Flawless Rewards
Access our RepeatMD rewards app and manage your benefits in one place.
Flawless Rewards
How do I join Flawless Rewards?
Search for RepeatMD in the App Store and sign in to Flawless Rewards using your phone number. You can also open our Flawless Rewards app directly.
Do new app users receive a welcome reward?
New app users receive $25 in Repeat Cash for signing in, which can be applied toward eligible services.
How can I earn or use rewards?
Earn rewards through purchases in the app, check-ins during salon visits, and promotional offers. At checkout, you can apply eligible promotional codes, discounts, membership rewards, or Repeat Cash. Availability depends on the offer and service.
Where can I manage purchases and rewards?
The app lets you purchase treatments, packages, and memberships. In the Rewards section, you can view available rewards, rewards you have used, and upcoming rewards.
Common
Questions
Quick answers to the questions we get asked most often.
Common Questions
What is lymphatic drainage?
Lymphatic drainage is a gentle, light-touch technique that is similar to massage, but is not a traditional massage. It is designed to support the lymphatic system and the body’s natural movement of excess fluid.
What is non-invasive body contouring?
We use different tools, machines, and techniques to personalize body contouring. Depending on your goals, services may focus on fat reduction, skin tightening, sculpting, and shaping.
Treatment areas may include the abdomen, back, legs, glutes, arms, and face. Explore body contouring.
Do you accept walk-ins?
Limited walk-in services may be available for red light therapy and infrared sauna. Most treatments require an appointment so we can reserve enough time for your visit. Contact our team to check availability.
Where are you located?
Visit us at 832 Sixth Street, Norco, CA 92860. Check your appointment confirmation for arrival details.
How can I contact your team?
Call (951) 310-2090 or send a service inquiry. Please keep online inquiries general and avoid sharing private medical information.
Still Have
Questions?
Our team is always here to help.
Reach out anytime —
we’d love to hear from you!
Real people.
Real support.
Custom plans.
Real results.
Your goals.
Our priority.
